Please choose from our following areas of expertise:
Customer Relationship Management
Powerful Impact helps your organisation to stay ahead of the competition by meeting and exceeding customers’ expectations in a time of globalisation, increasing competition, rapid growth and innovation. We anticipate customers’ needs to provide the very best solutions through the combination of:
Customer service
Marketing
Sales
Customer Service
Delivering a customer service operation for greater customer satisfaction and loyalty to enable repeat business is one of the biggest challenges. Customer satisfaction is crucial in the current environment where markets are facing bigger competitive threats. There is a constant pressure to reduce costs and produce new revenue opportunities. We can help you in the following ways:
- Identify what your customers really want.
- Determine how much to invest in satisfying customer expectations.
- Develop, implement and manage a service experience that balances cost and quality, to create a loyal customer base.
Marketing
Marketing is the key to converting customers into loyal advocates of your product or service leading to company growth and greater profitability. Simply spending more money does not guarantee increased customer loyalty. We help to drive profitable, organic growth in the following ways:
- Identify and prioritise marketing investments that contribute to strategic objectives.
- Quantify return on investments. Our programmes create a 360-degree view of your marketing investment to help you to continuously measure, analyse and report on marketing performance, to generate greater profits across product portfolios and customer segments.
- Improve customer loyalty - customers can easily take their business elsewhere if they are not satisfied. However, once customers are satisfied, they will keep on returning and are also likely to buy more and most importantly, they will recommend you. We help you to understand customer loyalty, needs and behaviours to develop a cost effective customer experience to secure loyalty.
- Manage fixed marketing budgets across multiple product categories, customer segments and geographies to maximise the impact on sales.
- Sales force management strategy, implementation and measurement.
- Media management to best reach your target audience.
- Product promotion strategies.
Sales
Achieving mastery in sales management is critical for any business to succeed. However the majority of organisations believe their sales force performance is average. Many organisations feel:
- Too many sales are made on features and functions and not solutions.
- The sales force is stuck, it does not know how to realise the potential of new technology.
- Sales people are not sufficiently trained in prospecting and closing sales opportunities.
- The organisation lacks adequate metrics to monitor performance of the sales force.
Powerful Impact addresses each dimension of the sales performance to improve profits by:
- Aligning sales people to focus on sales margin instead of sales volume.
- Shifting from selling product to selling solutions
- Defining and implementing effective sales force behaviours, using effective recruitment, training and motivational performance management.
- Delivering powerful sales capabilities through effective sales tools for customer analysis opportunities, channels and sales tactics.
- Reducing the cost of sales
If you would like to find out how we can help you, please Contact Us
Change Management
Today, companies are facing increasing competition, workforce reductions, tighter budgets, falling stock prices, shareholders who expect faster and better results and the threat of a looming recession. The ability to manage and develop the capacity to continually change is a critical component of business success.
Powerful Impact’s change management consulting services enable organisations to achieve goals by identifying and implementing changes needed e.g.:
- Workforce transitions
- Operational functions
- Manage change smoothly without disruption to ongoing business
- Realise long-term sustainable value from business once change is implemented.
Successful change must manage, refine and introduce new business processes and technologies; allow your teams to learn new skills to increase efficiency, productivity and adapt to a continuously changing environment across the whole organisation.
Powerful Impact recognises effective change is the result of many complex, interrelated factors, ranging from culture, technology and processes. To drive change effectively, organisations must address these factors in an integrated fashion, at organisational, departmental and individual level enabling an environment for productive, continuous change.
If you would like to find out how we can help you, please Contact Us
Strategy
At the heart of any successful organisation is a well planned and executed strategy. Our experts collaborate with organisations to enhance shareholder value. We develop, implement and manage transformational strategic solutions for long term success.
Corporate Strategy
A successful strategy takes into account many factors, internal and external to give an organisation competitive advantage to achieve its’ goals. Our strategic consulting service is focused on helping senior executives to develop, implement and manage strategies that guarantee improved business performance.
Operational Strategy
Once the corporate strategy is developed, it needs to be executed by aligning it with business goals. Our proven delivery models assist with alignment for improved business performance through the development of key operational strategies which need to take into account leadership, project management and clear communication.
Growth and Innovation
Powerful Impact understands organisational innovation effects a market’s expectation of growth. This in turn effects share prices and market capitalisation. Our Growth and Innovation consultancy service helps organisations plan, develop, integrate and execute effective strategies that deliver profitable results ahead of competition. We help to identify future trends and opportunities for growth, diagnose an organisations innovation capability, design and implement strategies and tools for effective innovation and manage pilot trails of new solutions, processes and business models.
If you would like to find out how we can help you, please Contact Us
Leadership
The most distinguishable factor that makes any organisation unique is its Leadership. It is fundamental to the success of any type of organisation anywhere in the world. There is a direct link between investment in leadership development and business performance.
Effective leadership is about achieving real results, from empowering employees to release their potential to improving financial performance at the bottom line. Real improvements can be made in any organisation if it focuses on effective leadership development. Research into leadership indicates:
- The highest growth organisations in terms of profitability and organisational development find it essential to invest in building skills and talents of their managers and leaders.
- Ineffective leadership is one of the biggest reasons for the removal directors and managers in most organisations after financial or ethical malpractice.
Powerful Impact is constantly working with leaders from a diverse range of organisations, worldwide. Our experience makes us one of the leading executive leadership consultancies.
If you would like to find out how we can help you to improve business through effective leadership, please Contact Us
Sustainable Strategic Management
We explore explicit environmental and sustainable perspectives to enhance and transform strategic management whilst enhancing the bottom line.
Powerful Impact Sustainability Consultancy, combines environmental expertise and commercial insight to develop effective business solutions for a more sustainable future.
Our knowledge of environmental issues and law has helped us to develop and implement tested techniques. This allows you to be confident that your business is operating as efficiently as possible to improve your risk management and competitive advantage.
Our experts specialise in developing corporate, functional and competitive strategies by taking into account an appreciation for the wider natural environment and an understanding of the psychology that influences our beliefs, values, attitudes and behaviours for a personal impact on any organisation.
Powerful Impact can help your business look after the bottom line and commit to a sustainable future. Please Contact Us find out how
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